Double Your Trade-In FAQ’s

When does the DOUBLE YOUR TRADE-IN promotion start?

Double your trade-in promotion starts on 6th September 2018.

When does the DOUBLE YOUR TRADE-IN promotion end?

Double your trade-in promotion ends on 23rd September 2018.

What is DOUBLE YOUR TRADE-IN?

Double your trade in means that when you trade-in a qualifying device, could get double the standard trade-in value of that device.  For example: The Standard trade in value of your device for A Grade is $275, Promotion trade in bonus is equal to your Standard Trade In value for A Grade is $275 TOTAL Double Your Trade in value is $550. To find the trade-in value, go to galaxytradein.co.nz..

How do I qualify for DOUBLE YOUR TRADE-IN?

Purchase a Note9 from an authorised reseller in New Zealand (excludes parallel imports) between the 6 September and the 23 September, then go to galaxytradein.co.nz to see if your trade-in device qualifies.  Your old device needs to be an A grade to qualify. If it does, then you are eligible for Double trade-in.

How do I find out if my device is A grade?

When you complete a search for your device, you will see trade in values for Grades A, B, C and D with their corresponding criteria.

What if my device is downgraded to a B, C or D, do I still qualify for DOUBLE Trade In?

B, C and D grade devices do not qualify for Double Trade In promotion. You will have the option to reject our offer and we would return your devicePurchase a Note9 from an authorised reseller in New Zealand (excludes parallel imports) between the 6 September and the 23 September, then go to galaxytradein.co.nz to see if your trade-in device qualifies.  Your old device needs to be A grade to qualify. If it does, then you are eligible for Double trade-in.

How many devices can I trade in to for DOUBLE YOUR TRADE IN?

One qualifying device per Note9 purchased will get double the trade-in value.

What is the correct format to enter my IMEI?

Enter numbers only without any slash (/). See example: 345678910112345.

If I have previously completed a trade in with Samsung Trade In can I trade in again?

Only if you have purchased another qualifying device in relation to current trade in promotion. Please note, the same IMEI number cannot be used twice.

Can I use my Note9 IMEI used in an earlier trade in promotion to participate in DOUBLE Your Trade In

No. An IMEI can only be used once. You will see an error message pop up “Entered New Device IMEI has already been used for a trade in. Please check the IMEI you have entered or enter a new IMEI.”.

Can you let me know what grade my device is?

Grading is done by our expert team when they physically assess your device. You will be notified of your final grade once inspection is complete.

Which devices qualify for DOUBLE YOUR TRADE-IN?

  • Galaxy Note 5 N920, Galaxy A3 2016 - A310Y, Galaxy A3 A320 (2017), Galaxy A5 A500Y, Galaxy A5 A510 (2016), Galaxy A5 A520 (2017), Galaxy A7 (2018), Galaxy J3 J320, Galaxy J5 J510 (2016), Galaxy J5 J530 (2017), Galaxy Mega 6.3 I9200, Galaxy Note 4, Galaxy Note 4 N910, Galaxy Note 8 N950F 64GB , Galaxy Note II N7100 , Galaxy Note II N7100, Galaxy Note II N7105, Galaxy Note III N900, Galaxy Note III N9000, Galaxy Note III N9005, Galaxy S4 I9295 Active, Galaxy S4 i9500, Galaxy S4 i9505, Galaxy S4 Zoom, Galaxy S5 G900, Galaxy S5 G9001, Galaxy S5 G9006V, Galaxy S5 G900F 4G, Galaxy S5 G900H 3G, Galaxy S5 G900i, Galaxy S5 G900V, Galaxy S5 G901, Galaxy S5 G910F, Galaxy S5 i9600, Galaxy S5 Mini G800, Galaxy S5 SCL23, Galaxy S5 SCL23, Galaxy S6 128GB, Galaxy S6 32GB, Galaxy S6 64GB, Galaxy S6 Edge 128GB, Galaxy S6 Edge 32GB, Galaxy S6 Edge 64GB, Galaxy S6 Edge Plus G928i, Galaxy S6 SM-G9200, Galaxy S6 SM-G9200, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Plus, Galaxy S8, Galaxy S9, Galaxy S9 Plus
  • iPhone 6S 128GB, iPhone 6S 16GB, iPhone 6S 64GB, iPhone 6S Plus 128GB, iPhone 6S Plus 16GB, iPhone 6S Plus 64GB, iPhone 5 16GB (A1429), iPhone 5 32GB (A1429), iPhone 5 64GB (A1429), iPhone 5c 16GB (A1529), iPhone 5c 32GB (A1529), iPhone 5C 8GB, iPhone 5s 16GB(A1530), iPhone 5s 32GB(A1530), iPhone 5s 64GB(A1530), iPhone 6 128GB, iPhone 6 16GB, iPhone 6 32GB, iPhone 6 64GB, iPhone 6 Plus 128GB, iPhone 6 Plus 16GB, iPhone 6 Plus 64GB, iPhone 6S 32GB, iPhone 7 128GB, iPhone 7 256GB, iPhone 7 32GB, iPhone 7 Plus 128GB, iPhone 7 Plus 256GB, iPhone 7 Plus 32GB, iPhone 8 64GB, iPhone SE 16GB, iPhone SE 64GB
  • Xperia Z3 D6603, Xperia X, Xperia Z2 - D6503, Xperia Z2a D6563, Xperia Z3, Xperia Z3 Compact, Xperia Z5 Compact E5823, One M8 OP6B110, One M9, One PNO7140, P8 , P8 Lite, P9, P9 Lite, P9 Plus, P10, P10Plus, 808 PureView, Lumia 1520, Lumia 930

Trade In FAQ’s

Trade In your old phone

This support article will give you key information on how to trade in your old phone to receive payment into your bank account.

The payment amount you receive will depend on the model and whether or not the phone is in good working order.

How to trade-in your old phone.

1. Check that your phone is eligible for trade in using our eligibility checker and how much you could get. The trade in quote you receive is honored for duration of the promotion period and finalized once your phone has been assessed.

2. Back up any important data.

3. Based on the condition of the phone, we’ll let you know how much payment you’ll be eligible to get.

What do I need to do before sending my phone?

Here are some things to do before bringing your phone in store:

  • Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
  • Remove your SIM and any memory cards inserted into the phone. To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.
  • If you have an iPhone, it’s important that you switch off Find My iPhone.
  • If your phone is received with an active iCloud, the trade in will not be completed and phone returned to you.
  • If you have an Android phone, make sure you’ve disabled any security lock settings on your phone. These settings can remotely lock your phone to protect your personal information if you lose it. Its important you delete Google Account from your device.
  • If your phone is received with an active Google Account, the trade in will not be completed and phone returned to you.

How do I know if my phone is in good working order?

  • The phone must meet the conditions to be in good working order link to details on this
  • The phone needs to turn on and off and charge.
  • The screen must be undamaged without any fading, cracks, scratches, bleeding, pixel damage, shadows.
  • No cosmetic damage to the exterior.
  • Where applicable, the battery and back cover must be included. The phone must not be network blocked, reported as stolen or counterfeit.
  • On iPhones, the iCloud account can’t be locked.
  • On Android, the Google account should be removed.
  • Our team will assess your device once it’s received at our processing facility and confirm that the grade / condition is the same as the self-assessment completed online.
  • You will the receive an email confirming final grade and confirmation of payment value.
  • If you agree with the final value, a payment is processed into your nominated bank account.
  • If you decline the final value, your phone is returned to you.

How do I get my trade in payment?

Your trade in payment will be made into your nominated bank account within ten (10) to fifteen (15) working days of the phone being validated by Ingram Micro.

Do I need to have purchased a Samsung Galaxy Note9, S9+ or S9 to trade in a device?

Yes. You must have purchased a Samsung Galaxy Note9, S9+ or S9 from a participating retailer or online store. You will need to enter an IMEI number for your new device which gets validated on the Trade In website.

Who is a participating retailer or online store?

  • Spark
  • Vodafone
  • 2 Degrees
  • Samsung Online Store
  • Samsung Kiosks
  • Harvey Norman
  • Noel Leeming
  • JB Hi Fi
  • Warehouse Stationery
  • The Warehouse
  • PB Technologies

When does the promotion start?

The promotion starts 24 September 2018

When does the promotion end?

  • The promotion ends 12 October 2018

When do I have to send in my phone by?

  • If you have completed the online transaction, you should send in your phone ASAP
  • The last date for receiving phones is 26 October 2018

How many phones can I trade in?

  • You can trade in up to two phones per qualifying device purchased

Where do I send my handset?

  • Once you have an order confirmation please send your handset along with the print out of your order to:
    Samsung Trade-In Programme
    Unit 6/30 Fleet Street
    Eden Terrace
    Auckland 1021
    Order# SNZxxxxxxxxx (your order number)
  • Make sure you use a track and trace delivery service.

How quickly does the phone get assessed and value confirmed?

  • Within five (5) working days of phone being received at Ingram Micro facility

When is the payment made into my bank account?

  • Your trade in payment will be made into your nominated bank account within ten (10) to fifteen (15) working days of the phone being validated by Ingram Micro
  • Please ensure you have entered the correct bank account information to avoid delays

Can I trade in a phone from overseas or another network?

Yes. You can trade in your phone from any network as long as it’s an eligible model and not network locked. How do I know if its network locked?

You may have to pay your current network provider an early termination fee. How do I know if this is the case or not?

Can I get my new phone now and trade in my old phone later?

Yes. You can purchase a Samsung Galaxy Note9 and trade your old device when you’re ready. We suggest you trade in as soon as possible as prices can change frequently. The promotion ends on 2 September 2018.

Can I trade in before I get my new phone?

No, you need to purchase a qualifying device first to participate.

If you need to keep any personal information from your old device, we suggest keeping your old phone until you are able to transfer the data onto your new one.

What happens to the data on my old phone if I don’t delete it?

Your phone’s data will be cleared with highest industry and privacy standards.

You should back-up or transfer your personal data onto your new device prior to trading as once your old phone goes through the data wipe process, the data is unrecoverable.

Also, if you are trading in an iPhone iOS 7, Find My iPhone must be disabled before trade in. To do this:

  • 1. Go to “Settings” and select “iCloud”.
  • 2. Turn off “Find my iPhone”
  • 3. Enter your Apple ID password
  • 4. Select “Turn off”.

If you’re trading in a smartphone from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your phone.

What happens to my old phone?

Your old phone will be resold or recycled using environmentally friendly methods.

Who are Ingram Micro?

Ingram Micro is Samsung’s exclusive Trade in partner. Ingram Micro operate independently of Samsung and is the entity that values and purchases handsets traded in Samsung’s online trade in portal.

Who can I contact if I have a question about the phone I have traded in?

You can email Samsungtrade-in@ingrammicro.com. Response to emails will be made within 24hrs of query during business hours (Mon-Fri. 9am to 5pm).

Help And Support

Where do I send my handset?

  • Once you have an order confirmation please send your handset along with the print out of your order to:
    Samsung Trade-In Programme
    Unit 6/30 Fleet Street
    Eden Terrace
    Auckland 1021
    Order# SNZxxxxxxxxx (your order number)
  • Make sure you use a track and trace delivery service.

Has my handset been received by you?

Please allow up to 7 working days for your handset to be assessed. You will receive a Confirmation email once your handset has been assessed by us.

When am I getting paid?

Once you receive confirmation your handset has been assessed please allow 10-15 days for your payment to appear in your designated bank account.

Can I get my phone assessed before I trade in?

We do not have a walk-in centre whereby you can get your handset assessed upfront. The store where you purchase your device should also not be assessing your handset for you as they are not qualified to do so.

Its been ages and no one has got in touch is my handset lost?

Check with your courier agent or run a track a trace using the track and trace number used for sending your phone to us.

If your phone has been delivered to us, please email Samsungtrade-in@ingrammicro.com with your order number.

My new device IMEI number is not being recognised by the trade in website?

Email your new device IMEI number and proof of purchase to Samsungtrade-in@ingrammicro.com.

Can I trade my phone in, what is it worth?

Please check the website to find out https://www.xchangemobile.com/NZ/Samsung/.